1. What is a cryptocurrency?

A cryptocurrency is a medium of exchange, which makes use of cryptography to secure transactions and to control the creation of additional currency units. The development of cryptocurrencies has been actively growing in the past decade, thus offering a broad range of transactional possibilities to both users and organizations.

2. What is the blockchain?

The blockchain is a distributed database (ledger), which collects the information about transactions and shares it among a distributed network of computers. By means of cryptography each participant of the network can access and manage the ledger in a secure way. No central authority here is needed. The blockchain maintains a continuously-growing list of records (blocks), each containing a timestamp and a link to the previous one.

3. What is Ethereum?

Ethereum is a blockchain platform designed to implement smart contracts and various decentralized applications. The platform is based on transparency and trust. Everyone in the Ethereum network can see transactions made by anyone.

4. What is a smart contract?

A smart contract is a contract on the blockchain, which follows the terms recorded in a computer language (e.g.: Solidity). Smart contracts can be automatically processed by computer systems and perform functions such as value distribution, data storage, interaction with other contracts, etc. Using these contracts is cost-efficient in any enforcements and compliances.

5. What is Monetahawk?

Monetahawk stands for Crypto-One-Stop-Solution and represents a platform, which encompasses all features of a digital economical system based on cryptocurrencies, e.g.: website payments, seller tools, a marketplace, financial modules, e-wallets, coin facilities, a mobile platform for iOS and Android (and this list can be extended in the future). The full spectrum of the COSS services is available on

6. How do I create an account?

In order to create an account, go to and register a new account. A confirmation email will be sent to your email address. After you confirm youp>

7. How can I login?

In order to login, simply type in your username/email and password onto You will get a confirmation email for each login actions on your account.

8. How can I protect my wallet?

For your safety, we have implemented a Two Factor Authentication System.

9. Where can I get support from

Contact us at [email protected]

10. I haven’t received the coin that just deposit?

The transfer needs confirm by the blockchain, which usually takes 30 minute to an hour. If it still not receive for a long time, please PM admin in the telegram group or send Email to for help.

11. Why some coins can not be withdraw?

The coins can not be withdraw during its deposit and trading competition. We will open withdrawal after the competition ends.

12. Withdrawals missing ?

Normally, a TxID will be generated within 30 to 60 minutes, indicating that Bitpaction has begun the transfer on the corresponding blockchain. When you see the TxID, please click on "Check" to the right of the TxID to check its status and confirmations on the blockchain. Here are the steps to follow when checking the confirmations: If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete. If the blockchain showed that the transaction is already confirmed, which means that Monetahawk has transferred coins successfully and cannot do anything to help you.

13. Withdraw to wrong address

Due to the anonymity of the blockchain, If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.

14. What if I lost my Google Authenticated code?

If you lost it, please PM admin in the telegram group or send Email to for help.

15. Does it necessary to bind the google authenticator with my Monetahawk account?

Yes it is necessary to bind the google authenticator with your monetahawk account, it is very important to make your account safe, and you should keep your google authenticator code well very carefully.

16. I can not receive the verification code for sign up?

Please check your spam box, if still not found, please PM admin in the telegram group or send Email to for help.